Userback collects annotated screenshots and video feedback from your users through a widget embedded in your product, routing it into a dashboard and your dev tools. It's a solid choice for product teams managing user feedback. If you simply want to annotate a page yourself and send it, you don't need a feedback platform — a free extension covers it.
What is Userback?
Userback embeds a feedback widget in your web app so users can submit annotated screenshots and screen recordings, which are organized in a dashboard with integrations and workflows. It targets product and development teams.
Highlite vs Userback at a glance
| Highlite | Userback | |
|---|---|---|
| Price | Free | Paid subscription |
| Free plan | Yes — fully free, no trial clock | Free trial, then paid |
| Account required | No account needed | Account + widget installed in your product |
| Setup | Install the browser extension, annotate any page in seconds | Embed the widget, set up projects and integrations |
| Where it works | Any public webpage, directly in your browser | Products where you've installed the widget |
| Privacy | Annotations stay in your browser by default | Feedback stored in Userback's cloud |
| Issue tracking & integrations | No dashboard or ticketing — export or share an annotated screenshot/link | Yes — dashboard, video feedback, integrations |
| Best for | Fast, personal visual annotation and sharing | Product teams collecting and managing user feedback |
Competitor details are general and may change — check Userback’s site for current pricing and features.
Why choose Highlite
- Free — no per-seat platform cost
- Nothing to embed; works on any page in your browser
- No account or project setup
- Private by default — annotations stay local
When Userback is the better choice
- Collects annotated screenshots and video from real users
- Organizes feedback in a dashboard with assignees
- Integrates with dev and project-management tools
- Built for managing a stream of user feedback
The bottom line
Userback is the right tool when you need to gather and triage feedback from users at scale. For one person annotating a page and sharing it, Highlite is the free, zero-setup alternative.
Frequently asked questions
Is there a free alternative to Userback?
Yes. Highlite is a free browser extension that annotates any webpage and exports a screenshot, with no account. It isn't a managed feedback platform, but it handles quick visual feedback for free.
How is Highlite different from Userback?
Userback embeds a widget in your product to collect and manage user feedback in a dashboard. Highlite is a browser extension for fast, private annotation with no account. One is a feedback platform; the other is personal markup.
Does Highlite record video feedback?
No. Userback captures annotated screenshots and screen recordings from users. Highlite focuses on annotating pages and exporting screenshots — no video capture.
Do users need to install anything to give feedback?
With Userback, feedback comes through a widget you embed — users install nothing. With Highlite, the person giving feedback installs the free extension once; nothing is embedded on the site.